heala
How can we help?
A real person reads every message and answers within one working day — usually much sooner. Some things are quicker to just do, so those are here first.
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Manage or cancel
Bought on the web? The billing portal handles it in a click. Bought in the app? It lives in iOS Settings → your name → Subscriptions.
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Delete your account
You do not need us. Profile → Account & privacy → Delete account removes everything, including photos and scans. No waiting period, no thread.
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Report a bug
Profile → Report a problem, inside the app. It arrives with your device, build and the screen you were on already attached — which usually saves a round trip.
Answers to the things we are asked most
How do I get the student price?
It is attached to your account, not to a code — so there is nothing to verify before you have one. Sign up with your @student.manchester.ac.uk address, confirm the email we send, and the UK student price appears on the paywall. Already signed up on a different address? Write to us below and we will move it across.
I want a refund.
Anything bought inside the app is Apple's to refund, at reportaproblem.apple.com — we cannot issue it on their behalf, and Apple does not tell us the outcome. Anything bought on the web is ours: write to us and say what happened.
My watch data is not showing up.
WHOOP, Oura and Fitbit connect in Profile → Integrations and then backfill — the first sync can take a few minutes, and sleep only appears once the night is scored on their side. Apple Health and Health Connect are permission-based: if a metric is missing, it is almost always a permission that was not granted at the prompt. Both can be re-granted without reinstalling.
Can I use Heala without a watch?
Yes, and it is designed to be honest about the difference. Sleep, steps and calories work from the phone alone; recovery and strain say ESTIMATED when they are computed without heart rate rather than quietly presenting a guess as a measurement.
Where is my data, and who can see it?
In your account, and nobody but you unless you deliberately share it. Nothing is sold, and nothing is used for advertising. The privacy policy is the same one shown inside the app, and it says exactly which information each feature touches.
Is Heala medical advice?
No. It is a fitness and wellbeing app. Nothing in it diagnoses, treats or prevents anything, the scores are estimates from your own data rather than clinical measurements, and none of it is a substitute for a clinician. If something feels wrong, talk to one.
Still stuck? Write to us
One working day, Monday to Friday. The more you can tell us about what you were doing, the fewer times we have to ask.