Your data

Delete your account

Two ways to do it. Inside the app takes about ten seconds and needs nobody’s help. If you have already deleted the app, use the form below and we will do it for you.

Fastest · about ten seconds Do it yourself, in the app Profile → Settings → Account & privacy → Delete account. Immediate, and it never asks you why. If the app is already gone Ask us to do it One form, one working day. We check the address owns the account before anything is deleted.

In the app — fastest

  1. Open Heala and go to Profile.
  2. Tap Settings, then Account & privacy.
  3. Tap Delete account and confirm by typing your email address.

It happens immediately. There is no waiting period and no review — the app does not ask you why.

What gets deleted

Everything the account owns, across every table and every file store:

  • Your profile, name, photo and settings
  • Every food, water, workout, weight and habit log
  • Body scans and the photos behind them, and any progress photos
  • Cycle, sleep, recovery and lab-result entries
  • AI conversations and anything you asked the assistant
  • Messages you sent, posts, comments, friendships and challenge history
  • Your push tokens, so nothing can reach your phone again

It cannot be undone. We keep no copy for recovery. If you want your data first, export it from Settings → Account & privacy → Export my data before you delete.

What we have to keep

Almost nothing does. These are the exceptions, and they are the whole list — the Privacy Policy's retention section says the same thing in full:

  • Payment records. Invoices and the fact that a purchase happened, because tax law requires us to keep them. Apple, Google and Stripe hold these too — deleting your Heala account does not cancel a subscription, so cancel that in the App Store or your billing portal.
  • Aggregate counts. Figures that no longer name you — how many people used a feature in a month — because there is nothing left in them to identify.
  • Encrypted backups. Our database keeps point-in-time backups so it can be restored after a failure. Your rows are gone from the live database immediately and work their way out of the backups as those roll forward, within 35 days.
  • Security and access logs. Held by our infrastructure providers under their own schedules, up to 12 months, so that we can investigate abuse and breaches.
  • Support correspondence. If you have written to us, that thread stays in the support mailbox for up to 24 months.
  • Moderation records. If you reported someone, or were reported, that record survives — otherwise deleting an account would erase the evidence against it.
  • Website measurement. Waiting-list signups and website analytics are not attached to a Heala account, so account deletion does not reach them. Write to hello@heala.fit to have a waiting-list entry removed.

Ask us instead

Use this if you have already removed the app, or cannot sign in. Write from the address you signed up with if you still can — it is how we confirm the account is yours. If you cannot, say so and we will find another way.

We action every request within 30 days, and almost always the same working day. You can also email hello@heala.fit directly.

Privacy policy · Support